How are orders processed for shipment?

• Fountain of Truth online orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 2 - 3 business days, depending on product availability. 2nd day and Overnight orders placed by 12 PM ET will be processed and shipped the same day, depending on product availability. A signature may be required upon delivery for Second Day and Overnight shipments. Due to the large volume of Holiday orders, additional processing time may occur on standard ground orders.

  What if there was an issue with my order?

• If your order has arrived damaged, if something is missing or if you are not completely satisfied, please contact our customer service representative at fotcustomer@gmail.com.

  How do I return or exchange my order?

• For purchases made from www.fountainoftruthbeauty.com, returns or exchanges can be provided within 15 days of purchase and product must be returned in new condition. Please contact our customer service team at fotcustomer@gmail.com for a return or exchange authorization and return address.
• If you purchased a Fountain of Truth product from an authorized retailer, please contact that retailer for assistance.

  How do I receive a refund?

• Once a return is received and processed, a notification of receipt and acceptance will be sent. The refund will then be credited back to the original account and card or method of payment, which may take approximately 5 to 10 business days.

  How are exchanges processed and shipped?

• For replacement product, once a return is received and processed, a notification of receipt and acceptance will be sent, and a new product will be sent by our free ground shipping.

  What if I want to return or exchange a gift?

• For gift returns and exchanges, please follow the steps above and reference the order number on your gift receipt. If you do not have an order number, please provide the name, phone number and email of the person who ordered the gift. If you choose to return an item, the refund will be sent to the original purchaser. However, for exchanges, if a different item is requested than was originally purchased with a different price, either a refund will be provided to the original purchaser if the new product cost is less or you will be asked for a payment if the new product cost exceeds the cost of the original gift.

Can I cancel or change my order?

• Please note that once an order has been confirmed, we will be unable to modify the order. If you wish to return the shipment, please follow the guidelines below. To check the status of an order, or ask a question, please contact customer service at fotcustomer@gmail.com.
• Once and order has been cancelled or changed, a notification will be sent by email.

How long will my order take?

• Once order is placed, processing time is 1-2 business days. Plus shipping time.

Is there free shipping?

• We provide free Ground Shipping with orders of $70 or more. Timing of delivery may vary based on destination. Typical shipping time is estimated to range between 2 and 7 days in the continental 48 states, after order processing time. Shipping time may take longer during holiday periods. For shipments to Alaska and Hawaii, orders will be sent by US Postal Service and will typically take between 3-7 days. We currently do not sell or ship outside of the United States.

Can I Express Ship my order?

• For a charge, orders can be sent by 2 Day and Overnight services, after order processing time. Expedited shipping costs will be provided at time of checkout. 2 Day and overnight shipments must go to an address and cannot go to a PO box, APO or FPO address.

How will I know my order status?

• Notifications will be sent upon order confirmation, and a second email will be sent with tracking details once the order has shipped. You may also log into your account to check order status.